Frequently Asked Questions
Everything you need to know about Hill's Pet Nutrition products, orders, and shipping.
How do I choose the right Hill's formula for my pet?
We recommend using our online 'Pet Food Selector' tool or consulting with your veterinarian to determine the best formula based on your pet's age, weight, breed, and specific health needs.
What is the 100% Satisfaction Guarantee?
At Hill's, we stand behind the quality of our food. If you or your pet are not completely satisfied for any reason, you can return the unused portion to the place of purchase for a full refund or replacement.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are Hill's Pet Nutrition products safe and quality-tested?
Yes, safety is our top priority. We conduct annual safety audits at all our manufacturing facilities and perform daily safety checks on every ingredient to ensure they meet our rigorous nutritional standards.
Can I set up a recurring subscription for pet food?
Yes, we offer a 'Subscribe & Save' option on most products. You can choose your delivery frequency and receive a discount on every recurring order, with the flexibility to cancel at any time.
How should I store Hill's dry pet food to keep it fresh?
To maintain freshness, store dry food in its original bag and place it in a cool, dry environment. Ensure the bag is sealed tightly after every feeding to prevent oxidation.