Hill's Pet Nutrition Return Policy

We stand behind the quality of our pet nutrition products and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the unused portion for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Care team within 45 days of purchase to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the product in its original packaging, ensuring at least 50% of the food remains to qualify for the satisfaction guarantee.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.